Terms of use

Tress Adventure Terms of use for all spectators and participants

  • Participants must undergo a safety lesson before starting the obstacle course, even if you have been here several times.
  • Act according to training. If uncertain please remain where you are and ask for assistance.
  • Only open the carabiners in the manner you have been instructed.
  • Please respect all equipment, do not use any of the gear for any other purpose, than that you have been instructed to by an instructor of Trees Adventure.
  • Do not leave or drag any of your gear through the dirt or mulch on the ground around the park to protect the equipment.
  • Attach yourself to the starting point exactly as shown during the training.
  • Obey the instructors at all times.
  • Nothing in pockets, especially phones.
  • Wear close-toed shoes, cover waists, remove or cover piercings, tie long hair back.
  • Be sure to use pulleys for the flying foxes exactly as shown.
  • Limit of 3 participants per platform and 1 participant per challenge.
  • Supervision ratios are as follows, no exceptions.
  • 4-7 years: Ground supervising adult required (free entry)
  • 8-12 years: 1 participating adult ($45) per up to 4 kids in this age group. Adult must be 18yrs and over.
  • Consider your own and other people’s safety at all times.
  • You cannot start on the black course until you’ve successfully finished the red without assistance or at the instructor’s discretion.
  • Return all Trees Adventure gear to the specially designed area near the ticket office.
  • Do not take gear beyond ticket office.
  • No smoking or flames.
  • No running or screaming. Please respect our wildlife and neighbours by keeping noise to a minimum.
  • Do not leave the paths – this is to prevent root compaction to our trees.
  • Stow bags in areas provided.
  • No dogs allowed on site.
  • Pregnant women are not permitted on the course during any stage of pregnancy but are welcome as spectators.
  • No drinking from cans due to risks from bees and wasps.

Refund Policy:

Trees Adventure is a most-weather event and operated rain, hail or shine.
Cancellations made at least 7 days in advance of the scheduled booking date, will receive a full refund or free reschedule.
Cancellations made 2-7 days from the scheduled booking date will be entitled to a 50% refund or incur a 20% reschedule fee to change the date.
Cancellations made within 2 days from the scheduled booking date will forfeit the whole amount and the booking.
*In the event that Trees Adventure needs to cancel your session for any reason, you will be informed immediately. You will be entitled to ask for a full refund or to book a new date. In the instance you have already started your session and Trees Adventure is forced to close the Park, you will be entitled to a new booking for free if you are less than halfway through the session. Payments will be refunded the same way they were paid. Credit card payments will be refunded to the same card.

Group Booking Refund Policy:

The $100 deposit can be refunded if cancellation is made more than 7 days out from the party date. A cancellation within 7 days will forfeit the deposit.
Confirmation of numbers and full payment is required 7 days out from the scheduled booking date.
All cancellations must be confirmed by email.
*Please refer to above refund policy for further information

Late Policy

Trees Adventure restricts the number of people on the courses at a given time for a range of reasons. For these reasons we need to maintain strict start and finish times in order to maximise enjoyment on the course. Participants need to arrive at least 30 minutes before the booked start time, preferably with waivers pre-filled. If participants arrive late, they will be trained with the next available session but will still need to finish at their original time. Staff will do what they can to assist you on the day. Leave earlier!
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